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Here are over two dozen ready-to-use innovative activities that help trainers and managers teach the basics of providing great customer service. Each fun, engaging training game takes just 15-30 minutes to implement. With step-by-step instructions for facilitators and reproducible participant handouts, these activities provide concrete techniques for: maintaining a positive service attitude; speaking and communicating clearly; honing superior telephone skills; learning the best approaches to dealing with difficult customers; and, other essentials to successfully provide great front line customer service.

In Fifty Places to Paddle Before You Die, the newest addition to the Fifty Places series, Chris Santella explores the best destinations for the diverse sport of paddling. The book features the world's top spots for kayaking, canoeing and rafting, examining these sports from novice to expert levels. Santella chooses gorgeous locations with wide-ranging appeal, including everything from salt water trips, and places that emphasise whitewater technique, to calmer expeditions and fresh water destinations. From classic The Big Book of Customer Service Training Games: Quick,Fun Activities for All Customer Facing Employees pdf sea-kayaking venues in coastal Maine, to the breathtaking jungle-river experiences, as well as edgier whitewater courses, the book takes readers on diverse paddling adventures around the world. In addition to destination recommendations, the book features interviews with paddling experts and first-hand accounts from those who have travelled on Santella's routes. He also explores the culture of paddling and these locations are brought to life with beautiful, vibrant photography.

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Author: Peggy Carlaw,Vasudha Kathleen Deming
Number of Pages: 209 pages
Published Date: 19 May 2011
Publisher: McGraw-Hill Education - Europe
Publication Country: London, United Kingdom
Language: English
ISBN: 9780077114763
Download Link: Click Here
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